Support

Email info@zeroinnovavi.com.

To help us answer quickly, tell us which device you are using, the app version (Profile → bottom of the screen), and what you were doing when the problem happened.

Never send passwords, card numbers, or your Apple or Google account credentials. We will never ask for them.

If you already bought Premium and it is not showing, open Profile → Uranao Premium → Restore Purchases.

A mobile purchase belongs to the Apple Account or Google Account that made it and to the Uranao account linked during purchase. Use the same store account and sign back in to the Uranao account you purchased with. The app will tell you when a purchase is linked to a different Uranao account.

The Monthly plan renews automatically. On iOS, open Settings → your name → Subscriptions → Uranao. On Android, open Google Play → profile → Payments & subscriptions → Subscriptions → Uranao. You can also use Profile → Uranao Premium → Manage Subscription in the app.

Cancel before the renewal date shown by your store. You keep access until the end of the period you already paid for.

The 7-Day Pass does not renew. Lifetime is a one-time purchase.

Deleting your Uranao account does not cancel an App Store or Google Play subscription — cancel it separately.

Apple processes App Store payments; request an iOS refund at reportaproblem.apple.com. Google processes Google Play payments; request an Android refund through Google Play order history or Google Play Help. Sign in with the same store account used for the purchase.

If a purchase went through but Premium never unlocked, try Restore Purchases first, then contact us with the date, platform, and product and we will investigate the access on our side.

In the app: Profile → Account & data → Delete Account Permanently. You will be asked to confirm your identity first. If you cannot access the app, email info@zeroinnovavi.com from the address on your Uranao account and ask us to delete the account.

This permanently removes your account, synced birth profiles, saved readings, and clears Uranao data from the device. It cannot be undone. Account, profile, and reading data is removed promptly and may remain for up to 30 days where technically necessary to complete deletion. Minimal purchase, fraud-prevention, tax, and accounting records may be retained where required by law; they are not used to keep providing an account or for advertising.

If you signed in with Apple, we also revoke the Sign in with Apple authorisation for Uranao.

An active App Store or Google Play subscription is not cancelled by this — cancel it separately as described above.

For an email account, use Forgot password on the sign-in screen. The reset link is single-use and expires shortly after it is sent.

If you signed up with Apple or Google, sign in with the same provider — a password was never created for that account.

If a verification code never arrives, check the spam folder, then request a new one. Codes expire after 10 minutes.

Uranao combines Six-Star Astrology and Nine-Star Ki calculations with AI-generated interpretation. The calculations are deterministic; the written readings are generated text.

Everything is offered for personal reflection and entertainment. It is not medical, financial, legal, psychological, or professional advice of any kind. Please do not use a reading to decide anything significant without consulting a qualified professional. If you are in crisis, contact a doctor, a mental health professional, or your local emergency service.

What we collect and why is set out in our Privacy Policy, and the terms of use in our Terms of Service, both at www.uranao.ai.

Uranao is operated by Zero Innovavi Limited. For privacy requests, including access and deletion, write to info@zeroinnovavi.com.